Role Description

The Booking & Customer Service Specialist will be responsible for the operational management of bookings, customer and travel agent support, and consultancy in creating tailor-made itineraries.

The resource will play a key role in ensuring a high level of customer service, carefully managing every detail of the trip, and contributing to the development of personalized and high-quality travel experiences.

Main Responsibilities

• Manage and enter bookings into company systems.
• Maintain daily communication with partners, clients, and suppliers.
• Provide assistance to clients and travel agencies, ensuring timely and effective responses.
• Handle special requests, changes, and operational emergencies.
• Design and customize travel itineraries.
• Monitoraggio della customer experience e gestione delle eventuali criticità.
• Coordinate with internal departments (Operations, Product, Sales).
• Contribute to the optimization of processes and procedures within the Booking department.

Requirements

• Minimum of 3 years’ experience in a similar role (Booking / Customer Service in a DMC, Tour Operator, or Travel Agency).
• Fluent knowledge of English and Spanish (spoken and written).
• Portuguese is considered a strong plus.
• Excellent written and verbal communication skills.
• Problem-solving attitude and ability to handle urgent situations.
• Strong organizational skills and attention to detail.
• Knowledge of main booking systems and Microsoft Office suite. Familiarity with the Aves management system will be considered an advantage.
• Passion for the travel industry and strong customer orientation.

Soft Skills

• Proactive and results-oriented attitude.
• Ability to work in a team and interact with various stakeholders.
• Flexibility and adaptability in dynamic environments.
• Empathy and strong customer focus.

What We Offer

• Integration into a well-established DMC company.
• Dynamic, international, and stimulating work environment.
• Opportunities for professional growth.
• Continuous training and development of professional skills.